Frequently Asked Questions
How quickly will I feel relief?
Most customers notice a difference within the first 10-15 minutes session.
The combination of air compression, heat & massage works immediately to ease tension & help your hands feel lighter, more relaxed & refreshed.
Is it safe to use everyday?
Yes, Healvance Hand Massage is design ed for daily use. With adjustable intensity levels & built in 15-minutes auto shut-off, you can enjoy consistent relief safely as part of your daily rountine.
Where are you located?
Our head office is located in Sydney, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it suitable for older user or those with sensitive hands?
Yes, With adjustable settings & gentle modes it is suitable for a wide range of users. You can always start on the lowest setting & increase the setting gradually for comfort.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at healvance.au@gmail.com
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.